Jet Aviation, a completely owned subsidiary of Common Dynamics (NYSE: GD), has been enabling world flight with ardour since 1967. From a single upkeep hangar in Basel, Switzerland, to some 50 areas and 4,000 staff worldwide, our providing contains Plane Administration, Plane Gross sales, Constitution, Completions, Defence, FBO, Upkeep, and Staffing. We’re the hassle behind easy. The dream of flying has all the time been a human fascination, evoking feelings and the sense of freedom. Fashionable enterprise aviation attracts individuals who share that keenness. Folks from everywhere in the world converge at Jet Aviation, creating a singular cultural combine. They mix their competencies and keenness with one widespread mission: to serve clients greatest!
The Buyer Service Agent will present help to passengers and crew all through the completely different levels of journey by means of our Jet Aviation FBO’s. The job incumbent would be the primary level of contact for service requests, inquiries, solutions and complaints.
Present the very best ranges of service to our clients in a welcoming, pleasant and respectful method – make the client really feel at residence
Resolve buyer inquiries and complaints pretty and successfully
Improve buyer satisfaction by understanding their wants and by responding to them promptly and effectively
Present product and repair data to clients and determine upselling alternatives to keep up and enhance revenue streams from buyer relationships
Suggest and implement packages to help buyer wants
Help flight crews and clients with preparations for accommodations, floor transportation, catering, customs and different miscellaneous vendor service necessities
Attend to dealing with requests, perform pre- and submit flight administrative duties together with correct recording of all companies in FBO1
Take part within the Security & High quality Administration System in accordance to the security and high quality coverage and be pro-actively concerned in a optimistic security tradition atmosphere
Establish and report potential hazards and close to misses in addition to occurrences as required by the reporting system
Respect all airport insurance policies and all relevant legal guidelines and rules with out alienating clients and conduct all work in accordance with Jet Aviation’s Insurance policies, Manuals and Procedures
Signify Jet Aviation as one firm internally and externally with business teams, regulatory our bodies and the Common Dynamics community
Excessive Faculty Diploma/GED or equal
Legitimate driver’s license
English language abilities (e.g. B2 proficiency degree or equal)
Good communication abilities
Widespread courtesy and buyer orientation
Skill to work versatile schedules and in varied climate situations in addition to assembly minimal bodily necessities of the job
Work expertise within the aviation business or a associated area (e.g. hospitality) could be a bonus
Skill to work calmly and successfully below stress
Possesses cultural consciousness and required sensitivity
Robust private values corresponding with Jet Aviation values (Belief, Honesty, Alignment, Transparency)
Bodily Calls for / Work Surroundings (USA solely):
Bodily Calls for
The bodily calls for described listed below are consultant of those who have to be met by an worker to efficiently carry out the important capabilities of this job. Cheap lodging could also be made to allow people with disabilities to carry out the important capabilities.
Whereas performing the duties of this job, the worker is required to make use of fingers to finger, deal with, or really feel, attain with fingers and discuss or hear. The worker often is required to face, stroll or sit. The worker is often required to climbs or stability, kneel, crouch or crawl. The worker should recurrently carry and/or transfer as much as 10 kilos, often carry and/or transfer as much as 25 kilos, and infrequently carry and/or transfer as much as 50 kilos over their heads. Particular imaginative and prescient required for this job embody, shut imaginative and prescient, distance imaginative and prescient, coloration imaginative and prescient, peripheral imaginative and prescient, depth notion, and skill to regulate and focus.
The work atmosphere traits described listed below are consultant of these an worker encounters whereas performing the important capabilities of this job. Cheap lodging could also be made to allow people with disabilities to carry out the important capabilities.
The worker should be capable of work in each a heavy upkeep atmosphere and in upscale buyer areas. The noise degree within the work atmosphere is often average with occasional excessive quantity when aircrafts arrive/depart. The worker is often uncovered to vibration. Occasional gas fumes could permeate the office. Worker have to be prepared and in a position to work in all varieties of climate situations. The noise degree within the work atmosphere is often loud. The Hangar atmosphere could also be excessive cold and hot throughout sure seasons of the yr.