Senior Purchaser Service Specialist, Cabin Connectivity-32885
Work LocationMiddle East, India & Africa-United Arab Emirates-Dubai
As Senior Purchaser Service Specialist, Cabin Connectivity you will be liable for managing SITA FOR AIRCRAFT purchasers’ satisfaction. You’ll be answerable for performing the client assist administration actions for SITA FOR AIRCRAFT Cabin providers and merchandise.
Reporting to the Supervisor Purchaser Capabilities Assist, you will be a part of a world workforce liable for the client assist nearly about in-flight connectivity merchandise.
At SITA, we’re meeting the model new desires of journey …for the time being! Are you ready to hitch us?What you’ll do
- Monitor the effectivity indicators on the market to make it possible for the SITA FOR AIRCRAFT product effectivity delivered to the shopper is meeting the customer-defined service ranges. When related, provoke and coordinate service enchancment plan;
- Coordinate and follow-up of airborne gear help actions carried out by these airways and respective OEM companions to ensure an awesome reactivity and effectively timed restoration (i.e. problem fixing and deployment of OEM updates retrofit)
- by supporting the airways in ensuring simple coordination between the occasions,
- by analyzing and assessing fleet effectivity and coordinating any pro-active actions with the airways and or OEM and following the SITA FOR AIRCRAFT disadvantage administration commonplace.
- by managing and enhancing the operational effectivity of the SITA FOR AIRCRAFT gear suppliers’ companions in course of airways and SITA FOR AIRCRAFT;
- Protect clear visibility of the standing of all technical enquiries and operational options of the help actions relating to each Airline;
- Implement good purchaser engagement practices and drive purchaser change request;
- Deal with and produce acknowledged reporting to these airways, inside teams or OEM, Along with improvement analysis, actions and restore enchancment plan movement monitoring and administration;
- Current educated enquiry coping with in coordination with the SITA FOR AIRCRAFT 24/7 Assist Service desk, for service requests which require further investigation or analysis. When important, you’ll work with Diploma 2 and three help teams and exterior occasions: airframe producers and/or avionics distributors to coordinate such investigation;
- Assure purchaser strategies and requirements are channelled to SITA FOR AIRCRAFT Product and Enterprise Progress teams;
- Symbolize SITA FOR AIRCRAFT and drive for patrons’ satisfaction at formal nostril to nostril or any widespread opinions or contacts with the purchasers. Managing purchaser satisfaction survey prime quality loop.
- 3-8 years of progressive experience with an aircraft producer technical help group, or an avionics gear producer technical help group, or an airline maintenance and/or engineering group
- On the very least three years of Purchaser Service experience or experience as a Topic Assist Marketing consultant
- Confirmed experience in multi-country, multi-disciplinary, multi-cultural organizations or initiatives
- School diploma or equal ideally in Electronics, Telecommunications, Computer Science, Engineering, Arithmetic or Aviation
- Data of ITIL and Service Administration practices and procedures;
- Data of satellite tv for pc television for computer know-how, connectivity platforms and aircraft avionics;
- Fluency in English (spoken and written), one different language shall be a plus
- Analytical experience: means to assemble and building analysis, to deal with improvement, to detect patterns
- Draw back Fixing experience
- Sturdy Purchaser Focus
- Wonderful workforce participant, a strong communicator and expertise to work beneath pressure
- Competent in Microsoft Office merchandise, Excel superior proficiency, Vitality Bi experience is a plus
- Capability to be taught fast and understand difficult utilized sciences, environment and corporations
- Autonomy, means to work with distant teams and good reporting experience
- Wonderful presentation and communication experience, every verbal and written;
- Capability to represent SITA FOR AIRCRAFT in entrance of shoppers and at large or senior stage viewers
- Capability to take care of purchaser change requests
What we offer
SITA is a spot of change and glued enchancment, the place we’re on a regular basis pushing ourselves to hunt out greater strategies of doing points: smarter, quicker, easier, for us and our purchasers and for his or her purchasers too. Our values underpin all of the issues we do at SITA.
And we offer all the nice belongings you’d anticipate like holidays, bonus, versatile benefits, medical protection, pension plan and entry to world class finding out.
Welcome to SITA
SITA is the world’s important specialist in air transport communications and knowledge know-how. We don’t merely be a part of the worldwide aviation enterprise. We apply a very long time of experience and expertise to deal with nearly every core enterprise, operational, baggage, and passenger course of in air transport.
We design, assemble and help know-how choices all with one imaginative and prescient to create easy air journey every step of one of the best ways. As an organization, we cowl 95% of all worldwide air journey areas and work with over 2,800 air transport and authorities purchasers in every nook of the globe. Can you uncover the alternate options?