UNITED STATES, GEORGIA, ATLANTA AIRPORT CUSTOMER SERVICE 11-FEB-2021 REF #: 4963
HOW YOU’LL HELP US KEEP CLIMBING (OVERVIEW & KEY RESPONSIBILITIES)
As a part of the Buyer Expertise enterprise unit, Airport Buyer Service (ACS) straight impacts Delta’s prospects all through the journey ribbon. From welcoming them on the ticketing counter to offering a clear and pleasant airport expertise to making sure on-time bag arrival once they land at their vacation spot. There are lots of several types of groups, together with:
- drives strategies and requirements, technique and undertaking administration, analytics, service restoration, operations/prospects and worker assist facilities, vendor administration, workforce planning, hiring and time/attendance administration. This group additionally contains Floor Assist Gear (GSE).
- focuses on coaching, customer support supply, instruments/expertise, worker engagement and variety, fairness and inclusion as we proceed to advance our tradition of inclusiveness and belonging.
- focuses on security/safety/ compliance as we construct a security tradition that integrates proactive security options all through our enterprise.
College students becoming a member of the Buyer Expertise Co-Op Program with Airport Buyer Service (ACS) will work in certainly one of these three groups, supporting 22,000 of the very best Airport Operations professionals within the enterprise throughout 242 locations and 52 international locations throughout six continents.
WHAT YOU NEED TO SUCCEED (MINIMUM QUALIFICATIONS)
- Should be out there for 3 alternating semesters
- Displays a optimistic perspective, be staff oriented, and extremely supportive of steady enchancment/change administration methodologies
- Demonstrated robust organizational, private interplay, undertaking administration, and verbal/written communication expertise
- Proficiency in Microsoft Workplace Suite and knowledge evaluation are most popular; expertise managing initiatives utilizing MS Excel or MS Venture is useful.
- Willingness/capacity to study new expertise, embrace change, and stay versatile in a quickly altering atmosphere is required
WHAT WILL GIVE YOU A COMPETITIVE EDGE (PREFERRED QUALIFICATIONS)
- Capability to digest giant quantities of knowledge and data and succinctly clarify what will be realized from the information and the way it can assist resolution making
- Capability to develop efficient displays and ‘story boards’ that assist clarify a necessity, the evaluation and the findings and proposals to leaders in an environment friendly and efficient method
- Need to study management strategies and finest practices in downside fixing and battle decision to allow innovation and progress on tough to resolve challenges of our prospects