Lufthansa World Tele Gross sales GmbH World High quality Supervisor – Buyer Suggestions Administration
Ranking Highlights Compensation & Advantages: 3.4 Tradition & Values: 3.9 Profession Alternatives: 3.2 Work/Life Stability: 3.9
Job & Firm Insights Job Kind: Full-time Job Operate: High quality Supervisor Trade: Journey & Tourism Dimension: 10000+ Staff
We’re providing the chance to globally handle the standard of Lufthansa Airways Buyer Suggestions Administration (CFM) throughout all suppliers.
The principle activity of the place is to guide, handle, develop, manage and encourage the High quality group to attain the Buyer Suggestions Administration (CFM) service ranges and working high quality requirements.
Information
Location
Berlin
Employment stage
Direct entry
Operate
High quality Administration, Customer support
Working time
Full time
Duties
Oversee each day operational capabilities of the worldwide CFM High quality Crew, together with Compliance, Fraud & Knowledge Safety groups of all suppliers in liaison with the Lufthansa devoted CFM division
Handle KPIs, service ranges & feedbacks immediately with the devoted Lufthansa Division
Preserve and create work insurance policies, procedures & information base purposes that enforces high quality requirements, operational practices and inner insurance policies throughout all areas and suppliers that deal with CFM
Acts as liaison with web site and supplier managers liable for CFM to make sure that the operational processes and methods are functioning correctly in accordance with high quality requirements and the place required conduct root trigger and pattern evaluation of inner and exterior errors to drive improved departmental accuracy scores
Contact
Group HR
Lufthansa World Tele Gross sales GmbH
E-mail deal with for inquiries
intouch.grouphr@dlh.de
Advantages
Flight privileges, Jobticket, Service cellphone, Reductions / buying, Worker occasions (summer season festivals, participation in sports activities competitions and so forth), Well being days, Working at residence, Versatile working hours, Have a bathe, Free snacks / drinks, Worker Help Program
Behind the scenes
Video: https://participant.vimeo.com/video/392697145
Worldwide Crew Spirit
At LH InTouch you turn into a part of a world group. Our core values encourage us every single day, to be our greatest self.
Check out your future colleagues and what excites them.
Versatile work place
Often we’re all working collectively on this nice workplace in Berlin on the Tempelhofer Hafen. Through the present scenario we’re unfold between Dwelling Workplace and the workplace. Through the recruitment course of we can even provide digital prospects to get to know us.
Necessities
Minimal 5 years high quality administration expertise within the airline or customer support trade
A tertiary training in high quality, coaching or industrial psychology or a associated discipline or equal related expertise is advantageous
Holistic information of CRM processes
Sensible expertise in reporting and information evaluation
Cheetah know-how or expertise in written buyer communication and respective instruments is advantageous
Proficient expertise with Microsoft Workplace Suite – MS Phrase, Excel and PowerPoint
Superb verbal and written communication expertise (English & German)
Excessive management competence
Robust numerical and analytical expertise
Efficiency-driven and results-orientated with a relentless drive to succeed
Firm
About Lufthansa World Tele Gross sales GmbH
We assist. We smile. We care. We’re greatest at being in contact, be it with colleagues or clients. That is the essence of Lufthansa InTouch: We make somebody’s day every single day! Our headquarters are based mostly in Berlin. With our community of 6 service centres in 6 completely different nations, we’re the touchpoint between LH Group and their passengers. About 2000 Consultants provide over 200 companies in additional than 30 languages; they handle all requests by passengers’ flying with LH Group and make sure the highest service high quality.
