Acts as Air Arabia’s ambassador; strives to attain clients’ loyalty and to advertise a constructive company picture, always, by way of enhancing the general clients’ expertise. Offers wonderful customer support to all passengers while guaranteeing their security and luxury are achieved all through the whole flight cycle. Be prepared and match to function guaranteeing productiveness is in keeping with set measures and firm’s adopted insurance policies and procedures.
Key End result Duties
Conduct:
- Ensures well timed attendance, correct grooming, health and legality of self for the assigned flights. Attends “Briefing” to make sure acknowledgement of flight particulars, distribution of roles, targets, safety checks, boarding, and many others.
Security Measures:
- Instructs passengers on security procedures to be adopted guaranteeing their security and luxury always.
- Identifies areas of security and safety dangers and companions with the Cabin Supervisor to take remedial motion in accordance with the SOPs (Commonplace Working Procedures).
- Administers first assist to passengers the place vital.
- Informs Cabin Supervisor, Flight Crew and Captain, as acceptable, with any irregularities and malfunctions promptly.
Buyer Service:
- Welcomes passengers and assists of their boarding formalities; enters vital knowledge into the plane log ebook as per Air Arabia and GCAA/CAA adopted procedures.
- Offers fixed wonderful buyer providers to passengers by attending to their particular person pre-bookings, requests and wishes.
- Identifies and assists passengers experiencing stress or difficulties in accordance with the corresponding insurance policies and procedures detailed within the Operations Guide and different related directions.
- Contributes to maximizing on-board income and “Charity Cloud” program by effectively selling the on-board meals, merchandise and charity providers and thereby achieves particular person and crew targets.
- Ensures correct and safe dealing with of money and bank card funds acquired towards particular person gross sales and donations managed by him/her.
Crosschecking and Reviews:
- Carries out pre-flight checks to make sure ample provides, emergency gear, catering gear and different specified gear previous to take off; supplies report for any deficiencies to Cabin Supervisor and/or Captain as acceptable.
- Assists in guaranteeing the plane cabin is cleaned completely at transit stations and that sufficient re-catering and responsibility free merchandise are offered earlier than flying.
- Ensures orderly and full handover/takeover of the cabin to/from catering, cleansing and/or upkeep workers.
- Carries out the post-flight briefing and evaluation experiences as per adopted insurance policies and procedures: supplies goal analysis of the Cabin Supervisor, experiences any issues or discrepancies on flight, closing and sealing of responsibility free containers.
- Accounts to Cabin Supervisor for the conduct of passengers; carries out the duties of ‘Cabin Supervisor’ when designated as such by the Captain.
- Maintains vital skilled and security data and competitiveness by attending recurrent trainings, emergency procedures trainings, and academic workshops and by guaranteeing present license.
- Contributes to crew effort by carrying out associated outcomes and reaching allotted gross sales targets and aims.
Necessary Necessities
- Age: Between 20 to 26 years
- Minimal Peak: 160 cm (Feminine), 168 cm (Male)
- Weight: To be in proportion to Age and Peak
- Clear pores and skin with no marks or tattoos that may be seen while sporting the cabin crew uniform
- Medically/ Bodily match to carry out Cabin Crew duties
- Skill to swim with assist of a flotation machine
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{Qualifications} (Tutorial, coaching, languages)
- Diploma or Greater Secondary Certificates is suitable for this position; a diploma in Journey/ Tourism is a plus.
- Coaching in First Help, Security and Emergency Procedures are an added worth.
- Match to fly, has good normal well being, no severe medical situations or continual ailments.
- Proficient in Microsoft Workplace.
- Language: Should be fluent in Written and Spoken English.
- Fluency in Arabic is a should.
Work Expertise
- Contemporary graduates are inspired to use for this position.
- Earlier expertise as cabin crew or in a customer support position within the Airways/Aviation/ or hospitality Industries shall be handled as an added worth.
- Energetic cabin crew license is a bonus.
- Able to working in shift sample and for prolonged working hours.
- Reveals excessive flexibility and flexibility to frequent modifications and busy schedules.
- Demonstrates the power to contribute and efficiently ship towards insurance policies, procedures, and set KPIs.
