Concerning the function:
We’re recruiting for Customer Services Officer to be based mostly in situated in Doha, Qatar.
On this function you may be answerable for all service supply facets of the Contact Centre. Handle service high quality and repair ranges and income technology via groups in accordance with outlined targets. Implement insurance policies and processes designed to constantly enhance operation efficiency. Guarantee compliance with set requirements and procedures.
Particular accountabilities embrace:
- Liable for managing service stage of all customer support facets of the Contact Centre.
- Liable for reaching all KPIs as outlined within the Contact Centre KPI scorecard.
- Implement new expertise and new methods geared in the direction of operational and repair excellence.
- Making certain name high quality and excessive stage of customer support.
- Helping the coaching group in growing recurrent coaching modules. Coordinating course of assessments and refresher trainings with the High quality and Coaching Group.
- Creating studies and MIS for the method and group.
- Talk present and new insurance policies.
- Guarantee first name decision, zero error and operational excellence.
- Present CC supervisor with common updates and studies on operational efficiency.
- Make suggestions to CC supervisor on enhancing or safeguarding operations efficiency.
- Liable for managing productiveness and effectivity of brokers occupancy and schedule adherence.
Be a part of a unprecedented story:
Your expertise. Your creativeness. Your ambition. Right here, there aren’t any boundaries to your potential and the influence you may make. You’ll discover infinite alternatives to develop and work on the largest, most rewarding challenges that may construct your expertise and expertise. You may have the prospect to be part of our future, and construct the life you need whereas being a part of a world group. Our greatest is right here and nonetheless to return. To us, unattainable is just a problem.
Be part of us as we dare to attain what’s by no means been achieved earlier than.
About you:
The profitable candidate may have the next {qualifications} and expertise:
- A bachelors diploma or equal
- A minimal of 4 years of job-related expertise
- Contact Centre Administration expertise
- Expertise of GDS, notably Amadeus
- Managed groups in extra of fifty individuals
- Glorious written and spoken English
- Administration and management expertise
About Qatar Airways Group:
Our story began with 4 plane. Right now, we ship excellence throughout 12 completely different companies coming collectively as one. We’ve grown quick, damaged information and set developments that others comply with. We don’t decelerate by the concern of failure. As a substitute, we dare to attain what’s by no means been achieved earlier than. So whether or not you’re creating a novel expertise for our clients or innovating behind the scenes, each particular person contributes to our proud story. A narrative of spectacular development and willpower.
Now could be the time to carry your finest concepts and keenness to a spot the place your ambition will know no boundaries, and be a part of a very international group.
Methods to apply :
If in case you have what it takes to be a part of our 5-star group, please take step one and apply now by importing your CV and finishing the net utility.
