UNITED STATES, SOUTH CAROLINA, CHARLESTON
AIRPORT CUSTOMER SERVICE
15-OCT-2021
REF #: 10196
LINKEDIN TAG: #LI-LR3
HOW YOU’LL HELP US KEEP CLIMBING (OVERVIEW & KEY RESPONSIBILITIES)
As a Buyer Service Agent, you can be central in demonstrating Delta’s dedication to our clients by making their journey expertise as clean and nice as potential. At Delta, our model is essential to our continued success. As a Seasonal Buyer Service Agent, you play a key half in maintaining our model sturdy by demonstrating strict adherence to uniform compliance, sustaining professionalism, and exhibiting a constructive perspective inside and out of doors of labor.
Seasonal Buyer Service Brokers work between 150 and 1,400 hours per yr, serving our clients in each the ticketing and gate areas at airport places.
Buyer Service Brokers serving as a Ticket Agent are the primary to greet our clients and information and help them with the ticketing and baggage check-in course of. You’ll:
- Greet clients and information and help them with the ticketing and baggage check-in course of.
- Use a pc to promote, print and reissue tickets.
- Handle the check-in course of, guaranteeing that clients have the right documentation for journey.
- Tag baggage and carry out lifting duties that contain transferring baggage from scales to conveyor belts. A number of different lifting duties will contain dealing with gadgets as little as ground stage and as excessive as waist stage.
- Practices safety-conscious behaviors in all operational processes and procedures.
Buyer Service Brokers serving as a Gate Agent assist our clients with routing, journey planning and gate boarding. You’ll:
- Use computer systems to help clients with seat availability, gate bulletins with regard to the boarding course of, flight standing, checking and dealing with baggage, managing and initiating the boarding course of.
- Function jet methods to position them in place previous to plane arrival and lifting, opening, closing, and securing plane doorways.
- Practices safety-conscious behaviors in all operational processes and procedures.
All customer support brokers are required to work persistently in public areas and be capable of perceive and reply to quite a lot of questions on journey info. Moreover, you could be accountable for escorting unaccompanied minors and disabled passengers all through the airport. This place requires standing for lengthy intervals of time.
WHAT YOU NEED TO SUCCEED (MINIMUM QUALIFICATIONS)
- Excessive Faculty diploma, GED or Excessive Faculty Equivalency
- Embraces numerous individuals, considering and kinds
- Constantly makes security and safety, of self and others, the precedence
- Be no less than 18 years of age
- Cross an in depth put up supply pre-employment background verify, together with finger printing and a prison historical past report verify required by federal regulation
- Cross a put up supply pre-employment drug check
- Steadily carry baggage or gadgets weighing as much as and together with 50 kilos
- Often carry baggage or gadgets weighing between 50 and 70 kilos
- Cross a bodily capability check
- Be approved to work within the US
- Possess entry-level laptop abilities
- Sturdy verbal and written communication abilities utilizing applicable grammar, tone, and pronunciation
- Be keen to work a hard and fast and/or rotating schedule together with afternoons, evenings, weekends and holidays
- The place permitted by relevant regulation, should have acquired or be keen to obtain the COVID-19 vaccine by date of rent to be thought of for U.S.-based job, if not at the moment employed by Delta Air Strains, Inc.
WHAT WILL GIVE YOU A COMPETITIVE EDGE (PREFERRED QUALIFICATIONS)
- N/A
