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Jobs at American Airways | Customer Service Supervisor, Airport Workforce Administration

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Are you able to discover a world of prospects, each at work and through your break day? Be part of our American Airways household, and also you’ll journey the world, develop your experience and turn out to be the perfect model of you. As you embark on a brand new journey, you’ll deal with challenges with flexibility and beauty, studying new abilities and advancing your profession whereas having the time of your life. Be happy to complement each your private and work life and hop on board!

Why you will love this job

  • This job is a member of the Home Airports Staff inside the Buyer Expertise Division.
  • ​Accountable for guaranteeing a excessive performing operation by main, participating, teaching and creating front-line crew members. Additionally chargeable for supporting their groups’ efforts in making a secure, dependable operation whereas delivering an elevated buyer expertise.

What you will do

  • Drives operational excellence
  • Creates an surroundings that cares for our frontline crew members and celebrates the crew successes
  • Leads airport crew to carry out their work in a secure, environment friendly method and in compliance with Federal, state and native laws together with DOT, FAA and different authorities businesses
  • Coordinate ramp assignments for frontline crew members to dynamically work flights at gates
  • Makes use of Workers Supervisor and different packages (i.e. Prime, GETNG, SABRE) to establish and grant day of time beyond regulation, present staffing inputs and tour experiences
  • Gives frontline crew distinctive help by quite a lot of mechanisms to ensure that them to ship superior customer support
  • Coaches and mentors frontline crew members in talent growth, customer support elevation and firm tradition behaviors
  • Promotes an surroundings of mutual respect and belief between frontline crew members
  • Establishes and promotes efficient relationships with exterior and inside buyer base that fosters compassion, authenticity, integrity, respect and dignity
  • Gives the course and acceptable help construction utilizing efficient sources to allow the crew to ship excessive efficiency
  • Assesses operational surroundings and situations to make sure company and native scorecard metrics are fulfilled by collaboration throughout departments and ranges
  • Skill to work additional hours when there are operational wants
  • Skill to work rotating shifts together with weekends, holidays and days-off

All you will want for achievement

Minimal {Qualifications}- Schooling & Prior Job Expertise

  • ​Excessive Faculty diploma or GED Equivalency

Most well-liked {Qualifications}- Schooling & Prior Job Expertise

  • Earlier airport customer support expertise
  • 2 years expertise main others
  • Information of firm insurance policies and procedures and useful automation purposes

Abilities, Licenses & Certifications

  • Skill to convey out the perfect efficiency within the workforce by proactive worker engagement and help for an inclusive working surroundings
  • Skill to actively pay attention – giving full consideration to what different persons are saying, taking time to know the factors being made, asking questions as acceptable
  • Important pondering potential – utilizing logic and reasoning to establish the strengths and weaknesses of different options, conclusions or approaches to issues
  • Skill to observe and assess efficiency of self, crew members and the operation to make enhancements or take corrective motion
  • Sturdy determination making abilities
  • Skill to work independently in addition to collaboratively
  • Skill to work underneath demanding operational situations
  • Skill to prioritize and execute with a way of urgency and preciseness
  • Skill to make use of sound enterprise judgment to resolve points with inside and exterior clients
  • Skill to coordinate station actions and collaborate with multi-functional departments and businesses to make sure important wants are met for a secure, environment friendly, on-time operation
  • Information of Microsoft Workplace to incorporate Phrase, Excel, PowerPoint, Outlook, and many others.
  • Has USPS clearance or the power to acquire USPS clearance.USPS has a five-year United States residency requirement

What you will get

Be happy to make the most of all that American Airways has to supply:

  • Journey Perks: Able to discover the world? You, your loved ones and your pals can attain 365 locations on greater than 6,800 each day flights throughout our world community.
  • Well being Advantages: On day one, you’ll have entry to your well being, dental, prescription and imaginative and prescient advantages that will help you keep nicely. And that’s simply the beginning, we additionally provide digital physician visits, versatile spending accounts and extra.
  • Wellness Applications: We wish you to be the perfect model of your self – that’s why our wellness packages offer you all the suitable instruments, sources and help you want.
  • 401(ok) Program: Out there upon rent and, relying on the workgroup, employer contributions to your 401(ok) program can be found after one 12 months.
  • Extra Advantages: Different nice advantages embrace our Worker Help Program, pet insurance coverage and reductions on lodges, automobiles, cruises and extra.

Really feel Free to be your self at American

From the crew members we rent to the purchasers we serve; inclusion and variety are the muse of the dynamic workforce at American Airways. Our 20+ Worker Enterprise Useful resource Teams are centered on connecting our crew members to our clients, suppliers, communities and shareholders, serving to crew members attain their full potential and creating an inclusive work surroundings to fulfill and exceed the wants of our numerous world.

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Are you able to really feel an amazing sense of delight and satisfaction as you do your half to maintain the biggest airline on the earth operating easily as we take care of folks on life’s journey? Be happy to be your self at American.

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