Job particulars
Job TypeFull-time
Full Job Description
Place Abstract:
The Private Flight Concierge is the only level of contact to plane homeowners, enterprise companions and Jet Card clientele. The place is chargeable for the care and luxury of purchasers, offering a novel, attentive and splendid shopper expertise tailor-made to particular person choice. This consists of exhibiting detailed consideration and anticipatory gestures in all correspondence and preparations to every request, journey and expertise that Jet Linx has in its service choices. The Private Flight Concierge will interact in quite a few face-to-face, telephonic and written exchanges all through the course of their duties. By these considerate and exact contact factors, the Private Flight Concierge will create an atmosphere that can make sure the return of all Jet Linx purchasers.
Duties & Duties:
- The first operate of this place can be responding to inquiries and requests from purchasers and homeowners in a fashion that gives a novel, luxurious expertise in accordance with Jet Linx service requirements whereas constructing rapport to allow anticipation of wants and preferences.
- Guarantee work space, foyer, assembly areas, entryways and restrooms advert clear, organized and welcoming in accordance with Jet Linx service requirements. Keep customary plane inventory, foyer facilities and workplace provide stock in accordance with Jet Linx service requirements.
- Handle all shopper and proprietor accounts using firm programs. Replace & keep profiles to make sure probably the most present and legitimate data is on the market (preferences, expectations, data and so forth.).
- Coordinate with Flight Operation Departments (Fleet Administration/Nationwide Operations Middle Group) to make sure service requirements are met and/or exceeded and determine any potential subject that might hinder service supply.
- Present quotes for journey and different companies, schedule journeys for purchasers and House owners. Organize and ensure journey itineraries for approval in addition to organize all journey logistics akin to catering, floor transportation, and so forth. for purchasers & homeowners. Provide data for native sights, eating places, and occasions each regionally and within the areas of journey.
- Area and resolve shopper and proprietor complaints in a well timed, empathetic, and courteous method. Escalate to native administration as essential. Proactively talk, doc, and resolve any miss or potential miss in service.
- Conduct a pre and post-flight calls to make sure full satisfaction of purchasers and homeowners.
- Have interaction with present and inactive flyers to advertise and promote/upsell companies or partnerships.
- Decide prices for journeys/companies requested and organize for billing publish flight
- Function shopper and proprietor automobiles cautiously round property together with round plane/floor tools as wanted.
- Different duties as assigned
Data, Abilities & Talents:
- Skill to know and tailor all actions in accordance with outlined Jet Linx service requirements.
- Skill to ascertain and keep efficient relationships with purchasers and acquire their belief and respect.
- Skill to get shopper data and use it for drawback decision and enhancements in service.
- Skill to work versatile, non-standard hours together with nights, weekends, and holidays.
- Skill to fluctuate between working as a part of crew and independently
- Sturdy interpersonal communication abilities.
- Skill to successfully work together with all ranges of the corporate.
- Sturdy consideration to element, organizational and time administration abilities.
- Skill to keep up the confidentiality of delicate data.
- Self-motivated and unbiased problem-solving means.
- Skill to coordinate and work on a number of initiatives directly.
- Skill to be versatile and work in an atmosphere with frequent modifications to procedures, instructions and expectations.
Schooling and Work Expertise:
- Affiliate Diploma or equal from 2-year faculty or hospitality program most well-liked;
- 2 years {of professional} customer support expertise in an atmosphere with elevated service requirements required;
- Proficiency with Microsoft Workplace Suite Purposes (Outlook, Excel, Phrase) required;
- Aviation trade expertise or curiosity most well-liked;
- Or a mix of coaching, schooling and expertise equal to the requirements listed above that gives the required data, abilities and skills.
Bodily Necessities:
- Majority of labor is accomplished in a traditional workplace work atmosphere.
- Successfully talk by verbal, written and/or digital means.
- Function workplace tools akin to phone, laptop, printer, fax, and so forth.
- Transfer as much as 25 kilos on an rare foundation.
