Senior Buyer Service Specialist, Cabin Connectivity
Work LocationCenter East, India & Africa-United Arab Emirates-Dubai
As Senior Buyer Service Specialist, Cabin Connectivity you may be chargeable for managing SITA FOR AIRCRAFT clients’ satisfaction. You may be in control of performing the customer support administration actions for SITA FOR AIRCRAFT Cabin services.
Reporting to the Supervisor Buyer Purposes Assist, you may be part of a world workforce chargeable for the customer support with reference to in-flight connectivity merchandise.
At SITA, we’re assembly the brand new wants of journey …at present! Are you prepared to hitch us?What you’ll do
- Monitor the efficiency indicators obtainable to make sure that the SITA FOR AIRCRAFT product efficiency delivered to the client is assembly the customer-defined service ranges. When relevant, provoke and coordinate service enchancment plan;
- Coordinate and follow-up of airborne gear assist actions carried out by these airways and respective OEM companions to make sure a very good reactivity and well timed restoration (i.e. problem fixing and deployment of OEM updates retrofit)
- by supporting the airways in guaranteeing clean coordination between the events,
- by analyzing and assessing fleet efficiency and coordinating any pro-active actions with the airways and or OEM and following the SITA FOR AIRCRAFT downside administration commonplace.
- by managing and enhancing the operational efficiency of the SITA FOR AIRCRAFT gear suppliers’ companions in direction of airways and SITA FOR AIRCRAFT;
- Keep clear visibility of the standing of all technical enquiries and operational elements of the assist actions relating to every Airline;
- Implement good buyer engagement practices and drive buyer change request;
- Handle and produce recognized reporting to those airways, inner groups or OEM, Together with development evaluation, actions and repair enchancment plan motion monitoring and administration;
- Present knowledgeable enquiry dealing with in coordination with the SITA FOR AIRCRAFT 24/7 Assist Service desk, for service requests which require additional investigation or evaluation. When crucial, you’ll work with Degree 2 and three assist groups and exterior events: airframe producers and/or avionics distributors to coordinate such investigation;
- Guarantee buyer suggestions and necessities are channelled to SITA FOR AIRCRAFT Product and Enterprise Growth groups;
- Characterize SITA FOR AIRCRAFT and drive for purchasers’ satisfaction at formal nose to nose or any common opinions or contacts with the purchasers. Managing buyer satisfaction survey high quality loop.
- 3-8 years of progressive expertise with an plane producer technical assist group, or an avionics gear producer technical assist group, or an airline upkeep and/or engineering group
- A minimum of three years of Buyer Service expertise or expertise as a Subject Assist Consultant
- Confirmed expertise in multi-country, multi-disciplinary, multi-cultural organizations or initiatives
- College diploma or equal ideally in Electronics, Telecommunications, Laptop Science, Engineering, Arithmetic or Aviation
- Data of ITIL and Service Administration practices and procedures;
- Data of satellite tv for pc know-how, connectivity platforms and plane avionics;
- Fluency in English (spoken and written), one other language will probably be a plus
- Analytical expertise: potential to construct and construction evaluation, to handle development, to detect patterns
- Downside Fixing expertise
- Robust Buyer Focus
- Wonderful workforce participant, a robust communicator and skill to work underneath stress
- Competent in Microsoft Workplace merchandise, Excel superior proficiency, Energy Bi expertise is a plus
- Skill to be taught quick and perceive complicated applied sciences, surroundings and providers
- Autonomy, potential to work with distant groups and good reporting expertise
- Wonderful presentation and communication expertise, each verbal and written;
- Skill to symbolize SITA FOR AIRCRAFT in entrance of consumers and at giant or senior stage viewers
- Skill to deal with buyer change requests
What we provide
SITA is a spot of change and fixed enchancment, the place we’re all the time pushing ourselves to seek out higher methods of doing issues: smarter, faster, simpler, for us and our clients and for his or her clients too. Our values underpin all the pieces we do at SITA.
And we provide all the good things you’d count on like holidays, bonus, versatile advantages, medical coverage, pension plan and entry to world class studying.
Welcome to SITA
SITA is the world’s main specialist in air transport communications and knowledge know-how. We don’t simply join the worldwide aviation business. We apply a long time of expertise and experience to deal with virtually each core enterprise, operational, baggage, and passenger course of in air transport.
We design, construct and assist know-how options all with one imaginative and prescient to create straightforward air journey each step of the best way. As a company, we cowl 95% of all worldwide air journey locations and work with over 2,800 air transport and authorities clients in each nook of the globe. Are you able to discover the alternatives?