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JetBlue Careers : Airport Operations Crew

0 2,743


Chicago, IL, US, 60666

Req ID:  24043

Place Abstract: 

The Airport Operations Crew offers award profitable customer support to Prospects within the airport. The Crewmember checks-in and verifies Prospects’ private identification; tags, lifts, and handles Buyer baggage; books, sells, and verifies flight reservations;  meets and assists with flight arrivals and departures; helps put together plane cabin for departure; coordinates Buyer boarding and deplaning; assists Prospects with particular wants; and complies with any ad-hoc requests as wanted.  People should excel at serving Prospects and be comfy talking on a public tackle system, utilizing computer systems and airport tools.  

Important Capabilities: 

  • Present distinctive customer support 
  • Conduct check-in course of for Prospects through laptop 
  • Confirm Prospects’ private identification  
  • Tag, elevate, and deal with Buyer baggage 
  • Announce flight arrivals, departures, and pre-boarding data through the general public tackle system 
  • Talk with our Prospects to maintain them continuously knowledgeable 
  • Supply ancillary merchandise to our Prospects akin to “much more pace” and “much more house” 
  • Coordinate numerous duties with coworkers and different departments to make sure correct dealing with of Prospects  
  • Assist put together plane cabin for Buyer boarding and departure, which might embody gentle cleansing of seats, seat-pockets, and flooring 
  • Operation of airport tools, e.g. buyer enplaning/deplaning tools such a Jet bridge, Turbo means, airstairs, and many others. 
  • Help Prospects with particular wants, e.g. Prospects who want help in boarding  
  • Crewmembers can be required to carry out and/ or rotate via all Airport Operations associated capabilities (gate, ticket counter, and many others.) 
  • Different duties as assigned  

Minimal Expertise and {Qualifications} 

  • Excessive Faculty Diploma or Normal Schooling Improvement (GED) Diploma 
  • Not less than eighteen (18) years previous 
  • One (1) 12 months customer support, volunteer expertise or gross sales expertise  
  • Robust interpersonal and listening abilities  
  • Full fluency in written and spoken English 
  • Efficiently full a customer support evaluation  
  • Should be capable to adhere to JetBlue Uniform Coverage Guide Requirements  
  • In a position to journey and/or work variable hours, versatile shifts, together with holidays and weekends 
  • Expertise utilizing a mouse, laptop, keyboard and fundamental phrase processing, e mail and workplace functions 
  • Should be capable to use handheld radios and microphones to speak with operations and make all terminal bulletins 
  • Should be capable to purchase and preserve a sound Safety Identification Show Space (SIDA) Badge 
  • Expertise performing underneath strain and inside fastened time constraints 
  • Relying upon location, might have to possess and preserve a sound Driver License and a driving report that meets JetBlue Airways’ insurance coverage requirements 
  • Relying on location, might have to accumulate and preserve a United States Customs Clearance 
  • Capability to deal with objects as much as fifty (50) kilos ceaselessly and/or seventy to 1 hundred (70-100) kilos sometimes with the help of different individuals or instruments 
  • Legally eligible to work within the nation during which the place is situated 
  • Go a ten (10) 12 months background verify and pre-employment drug take a look at 

Most popular Expertise and {Qualifications} 

  • Two  (2) years customer support, volunteer expertise or gross sales expertise  
  • Information of customer support rules and practices strongly  
  • Expertise working with numerous types of fee (money, bank cards, vacationers checks, and many others.) 
  • Earlier airline expertise  
  • Bilingual abilities 

Crewmember Expectations:  

  • Common attendance and punctuality   
  • Capability to work versatile hours together with holidays/ weekends/ and in a single day shifts 
  • In a position to make occasional journeys to different places for coaching or momentary project 
  • Properly groomed and in a position to preserve knowledgeable look 
  • When working or touring on JetBlue flights, and if time permits, all succesful Crewmembers  are requested to help with gentle cleansing of the plane 
  • Organizational match for the JetBlue tradition, that’s, exhibit the JetBlue values of Security, Caring, Integrity, Ardour, and Enjoyable 
  • Promote JetBlue’s #1 worth of security as a Security Ambassador, supporting JetBlue’s Security Administration System (SMS) parts, Security Coverage and behavioral requirements 
  • Establish security and/or safety considerations, points, incidents or hazards that ought to be reported and report them each time attainable and by any means essential together with JetBlue’s confidential reporting programs (Aviation Security Motion Program (ASAP) or Security Motion Report(SAR))  
  • Adhering to all relevant legal guidelines, laws (FAA, OSHA, DOT, and many others.) and Firm insurance policies, procedures and danger controls  
  • Upholding JetBlue’s security efficiency metric objectives and understanding how they relate to their duties and obligations  


  • Pc and different workplace tools 
  • Public Handle System 
  • Jet bridge and/or air stairs (Buyer enplaning/deplaning tools) 
  • Handheld radios 
  • Free-standing laptop kiosks used to determine and course of Buyer reservations 
  • Mild Emitting Diode (LED) screens and indicators 

Work Atmosphere: 

  • Airport atmosphere 
  • Topic to climate and elevated noise ranges inside airports 
  • Capability to face for an prolonged time period 
  • Obligatory over-time could also be required to cowl irregular operations which sometimes trigger prolonged work days 

Bodily Effort:   

  • Reasonable bodily exercise required by dealing with objects as much as fifty (50) kilos ceaselessly and/or seventy to 1 hundred (70-100) kilos sometimes with the help of different individuals or instruments. 

Nearest Main Market: Chicago

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